Let’s be clear on one thing: by nature, real estate agents are not fragile beings. We’ve heard it all. And for the most part, we have a great sense of humor. It’s an important requirement for success. You can tell us virtually anything — in fact, you should tell your agent anything pertinent to buying or selling your home.
But there’s a handful of things clients might say that could create a detour on the road map to success. These aren’t offensive things but words are important. Thus, this list. Let’s file it under “edutainment” — important enough to warrant a dialogue, but light enough for you to realize it’s not a game changer…but it could keep you from getting the best in service.
Here they are.
1. Buyer – “I want to buy a home, but I don’t want to commit to one agent.”
Loyalty is a two-way street. If you want an agent’s help, understand that he or she will spend a considerable amount of time, money, and effort during the buying process. The trade-off for this hard work is a signed buyer’s agreement, allowing them to formally represent you as a client (versus merely a customer and that’s a good thing). There are major differences between the two and the agreement helps establish an important fiduciary relationship. Have a discussion with an agent and ask to have the form explained. It’s not a marriage, and the agreement can be customized to your particular needs and situation.
2. Seller – “Don’t show my home unless I’m available.”
You’re shooting yourself in the foot. Real estate agents AND genuine buyers are busy. Therefore, if you want to maximize your home’s exposure, it’s important to be flexible. I get it, though. You feel you need to be on hand for questions and to stay on top of things. Try to control that urge. Buyers get uncomfortable with sellers standing over them while they view a home — and a Realtor does this as a profession. Trust me, Realtors REALLY want to sell your home when they show it. Help make their marketing dollars work in your favor by allowing your home to be shown with minimal notice.
3. Seller – “But Zillow said…”
Zillow is, at best, a semi-educated guess. Zillow even encourages buyers, sellers and homeowners to conduct other research such as “getting a comparative market analysis (CMA) from a real estate agent” and “getting an appraisal from a professional appraiser.” Sure, Zillow’s Zestimates® are quick, easy, and free… but do you want to trust the return on such a large investment to ‘quick, easy, and free’? Sounds like a band from the 60’s. Just let a local real estate professional (That would be me, and I’ll actually see your home’s unique features in person) determine its fair market value. Continue reading 10 Things You Shouldn’t Say